The Australian Financial Complaints Authority (AFCA) can think about a grievance you’ve got about a credit, finance or loan item you’ve got together with your economic company.

There are a few things we can’t give consideration to; as an example – if your problem involves the amount of an fee that is overdrawn rate of interest enhance. Nonetheless, we might have the ability to think about a issue about a charge or fee if it is often improperly determined or applied to your bank account. Additionally, there are some particular exclusions that relate to credit complaints.

Detailed information regarding these various kinds of credit, finance and loan items can be acquired that will help you determine if you’d like to whine to us.

Small company?

If you’re a business that is small there clearly was specific details about company credit and loans regarding the Information for smaller businesses page.

Overview

Credit and finance consist of:

• charge cards, overdrafts and credit lines
• an organization that delivers credit associated with the purchase of products, or even the method of getting services payment that is that will be deferred for at the least a week
• short-term finance such as for instance payday financing.

• mortgage loans, including mortgages that are reverse
• signature loans such as for instance vehicle, vacation loans and debt consolidation reduction loans
• investment and small company loans.

We also consider complaints about guarantees.

Detailed details about these various kinds of credit, finance and loan services and products is after that will help you determine if you wish to whine to us. [Read more…]